Refunds & Returns Policy

Last updated 4/15/2024

 

Tools and Supplies Guarantee

We stand behind all our products and are confident they will perform as designed. If you are not 100% satisfied with one of our products, you may return it within 60 days of original purchase for a refund. After 60 days, we will consider items for return that are defective due to materials or craftsmanship only. 

We require proof of purchase to honor a refund or exchange. If you provide us your information when you checkout, we will typically have a record of your purchase. Otherwise, we require a physical receipt. 

Please include your proof of purchase with the products you wish to return or exchange, plus a reason for the return and mail to:

The Gardener’s Workshop
531 Edwards Court
Newport News, VA 23608 

We will reimburse the original purchase price to either your original method of payment or as a merchandise credit. Shipping fees are non-refundable.

 

Seed Returns

We accept returns of clean, unopened seeds in their original packaging within 60 days of the original purchase date. After 60 days all seed sales are final. Seed exchanges/refunds are not accepted for failed germination. For questions or concerns regarding seed germination, please refer to our video Lisa’s Seed Germination Tips and Tricks.

 

Online Course Money Back Guarantee

Full refunds with no questions asked are given upon email request within 7 days of purchase. Once a refund has been issued you lose all access to the course. Email refund requests to: [email protected].

Gift Returns

We are happy to accept gift returns (unopened, unused merchandise) within 60 days of purchase when you provide proof of purchase (i.e. a gift receipt), in which case a merchandise credit will be issued for the original selling price. Shipping fees are non-refundable.

Special Conditions

To protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we cannot accept a return or exchange (even within 60 days of purchase) in certain situations, including:
 

• Products damaged by misuse, abuse, improper care or negligence, or accidents (including pet damage)
• Products showing excessive wear and tear. Products differ, but generally, wear and tear is considered excessive if the product is nearing the end of its practical use, or just looks heavily-worn
• Products lost or damaged due to fire, flood, or natural disaster
• Products with a missing label or label that has been defaced
• Products returned for personal reasons unrelated to product performance or satisfaction
• Products that have been soiled or contaminated, until they have been properly cleaned
• On rare occasions, past habitual abuse of our Return Policy