Shipping & Shop Questions
Our $11.95 Flat Rate or $4.95 Seed Only Shipping applies to all orders with an additional charge applying to those items designated with an asterisk * online. Those items marked have an additional shipping charge due to weight, size, or additional parcels. Additional charges calculated during checkout.
Click here to read our refund & return policy.
Please begin by checking your shipping confirmation email for tracking details and an estimated delivery date. Sometimes emails end up in a spam or junk folder, so give that a quick look too. If your order includes multiple items, they might arrive separately, each with its own delivery date and tracking info.
If the expected delivery date has passed, please keep in mind that factors like weather, holidays, and traffic can sometimes cause delays. Usually, late packages arrive within 24 to 48 hours of the expected date.
Once your order is shipped, it can’t be canceled. If the carrier encounters delivery issues, they’ll send the order back to us. Once we receive it, we’ll automatically refund you for the products (shipping isn’t refundable).
We offer a Free Local Pickup option at Checkout. Pick up is available at our warehouse during regular business hours, Monday through Thursday, 8 AM to 3:30 PM. The warehouse is closed Friday to Sunday. It typically takes 24-48 hours to process orders and you will be notified by email with further instructions when your order is ready for pick-up.
Your best bet is to check your tracking info in the shipping email you received. It’s got all the latest updates, including an estimated delivery date. If your order hasn’t arrived by that date, you might want to reach out to the carrier directly—they may have some extra insight.
Please keep in mind that some products with unique shapes or sizes might take longer to arrive, up to 30 business days. If after 30 business days your package hasn’t arrived, at that point it’s considered missing. Please let us know, and we’ll sort things out!
Once an order is submitted, we are unable to modify it. We apologize for any inconvenience.
Orders placed via our website undergo immediate preauthorization for the total order amount, and cannot be added to. If you have forgotten an item, you will need to place another web order.
Yes! We ship to both Alaska and Hawaii.
Sorry, we do not ship outside of the United States.
Our warehouse team processes orders Monday through Thursday, with most orders shipping within 2–3 business days. Please note that processing times may be longer during our busy season, which typically runs from late November through March. Orders are shipped via USPS or UPS, depending on size and destination. Seed only orders will ship by the US Postal Service. Larger or oddly shaped items may require separate shipments and can take up to 30 business days to arrive. You’ll receive tracking information once your order ships.
No, we do not ship our flowers. We encourage you to find local seasonal flowers through a flower farm or floral designer listed on ASCFG.
Yes, we offer gift certificates that can be used toward products on our website.
*Excludes Workshops, Courses, and the TGW Live Shopping Show App.
Our flower seeds are NOT certified organic.
We offer how-to videos on most product pages showing how to use the tool.